Ordering

Most orders can be processed through our Ebay shop, however if you wish to order via email we will need your name, full postal address, contact phone number and list of the plants you require, without this information we cannot supply accurate postage costs, we will check and confirm availabilty and postage cost to your location.

Payment 

We accept cheques and postal orders made payable to Arid Plants, cheques will be cleared before dispatch. Credit and Debit cards payments can only be processed through Paypal, if you with to pay via card please supply your paypal email address so we can send you an invoice. We also accept cash 'PLEASE DO NOT SEND CASH THROUGH THE POST, IF IT IS LOST IN THE POSTAL SYSTEM IT IS YOUR RESPONSIBILITY '.

Postage

Orders are posted on Mondays and Tuesday ONLY, Orders completed and paid after 1pm on each and every Monday will be held and dispatched the following week. Small items will be sent via Royal mail first class and larger items via APC overnight. Pallet delivery may be  available on larger orders but please enquire before  purchase. In all case timed delivery will not be given and APC will require a signature upon delivery.

Most orders should have arrived within a few days of dispatch, if your order has not arrived withing 7 day of dispatch please contact us.

Upon receipt

If when your plants arrive there is a problem 'example incorrect item send, damaged and not as you expected' please contact us with details and a photo of the problem would also be helpful.

Privacy Policy

Your personal details are collected for the purposes of dispatching goods to your chosen address only, We will not pass this information onto 3rd parties and we do not store any of the information supplied on any of our systems or in paper form after dispatch of these goods.


Agressive behaviour, be it violent or abusive, will not be tolerated by me or any of my staff, we will not respond to any emails or messages containing abusive language and Phone calls will be disconected.

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