Order Terms

All our plants are sent bare root unless otherwise specified on the listing or we think the plant may be damaged in transit without its pot.

About our plants

Season’s affect how plants look and act, so please remember when ordering plants they may not look exactly like they do on any photo we show with some of our offerings, seed grown plants can be very variable in there looks, 2 plants from the same batch of seeds can have some very different characteristic, colour, size, spination and sometimes even flower colour, no two plants are the same in looks either 1 columnar cactus with 3 arms doesn’t mean they will all grow the same, some plants have leaves at certain times of the year and loose them when dormant, so please before emailing us that there may be a problem , check your plants dormant season, there is probably nothing wrong with the plant other than it is asleep.

Payments

We accept cheques and postal orders please make cheques payable to Arid plants and please allow 7 working days for clearance before dispatch. We can process Credit and Debit cards via the internet only,for this service we use Paypal to process these transactions, you do not have to have a Paypal account to process a payment, just internet access or we are also happy with cash. E Cheques are mainly processed through Paypal please be aware these can take up to 14 working days and on occasion longer to clear, we will hold orders until clearance.

Ordering

Ebay orders can be processed from order to payment on their site, you can also email or phone your order across to us, please let us know what you require Name, pot size and any other relevant information, also your full name and address details including your phone number and email address, we will check the plants are in stock and send a confirmation email, you can either send us a Cheque/Postal order and we will hold your order until we have received and cleared the cheque or if you are a Paypal account holder we will send you an invoice online.

Postage

We only post out on Mondays and Tuesday each week, orders received after 1pm on Mondays will be dispatched the following week, postage and packing is extra and is charged at what is costs us, we use the post office for the majority of our parcels, first class for plants and second class for non perishable products, as an example 1x 8.5 cm plant will cost £3.40 first class and an extra 35p for each additional 8.5 cm plant, compost ordered with plants will be dispatched seperately this is to prevent plants being damaged by the heavy bag in the post, large plants and orders will be sent via a courier, please enquire about cost, you may need to sign for the parcel, we cannot guarantee day or times slots with courier delivery’s but we will supply a tracking number on dispatch so you can track your parcel, this will give you an idea of its possible arrival time, if your parcel has not arrived with 7 working day please contact us immediately, we do on occasion delay parcel dispatch due to Bank holidays and adverse weather conditions.

Greenhouse visits

We are a mail order based company and are not set up to receive visitors, but if you wish to collect your order or just have a look around, please drop us a line and we can arrange a viewing, for reasons of safety we do not display our nursery address, we are based behind a working wholesale nursery, there are lorries and forklifts on site on weekdays, if you wish to visit please supply your email address and we will send you detailed instructions on our location, we only accept cash or cheques with a guarantee card at the nursery.

High winds

If you are planning a visit to our greenhouse, please be aware if high winds are forecast on the day for your's and our safety we will have to cancel ,high winds can break glass, some of which can then become airbourne, we do not wish to see anybody hurt by flying or falling glass, please check on the day of your visit by giving us a call before you set out.